Refund Policy
Effective date: August 11, 2026
This policy gives a 30-day post-delivery return window for eligible goods and explains exchanges, damaged-order remedies, shipping costs, and refund timing.
Beverage routine customer guide — Return sequence
The page connects drink and bundle evaluation with ordering, delivery, customer remedies, and support. It moves from a timely request and authorization to prepaid return shipping, inspection, exchange or refund, and original-method settlement. This page applies specifically to RYZE Superfoods and its selection of mushroom coffee, matcha, chai, cocoa, drink bundles, starter kits, mugs, and selected apparel accessories.
Return authorization
Email Support@freshbrewmushroomcoffee.shop within 30 days after delivery. Include the order number, item, and whether you prefer a return or exchange. Wait for authorization and the free prepaid return label before shipping. The default return address is 5081 Grove Summers Rd, West Union, West Virginia, 26456, United States; follow the label if it provides a different routing address.
Damaged, defective, wrong, or incomplete orders
Contact us promptly with the order number and an explanation. Reasonable photos can help but will not be required when unreasonable. We will arrange merchant-paid return shipping when needed and provide an appropriate replacement, exchange, refund, or other remedy. The customer does not pay to correct our error or a qualifying product problem.
Return-cost commitment
RYZE Superfoods pays return shipping for every approved return, including a no-reason return, and supplies a free prepaid return label. The merchant also pays return shipping for damaged, defective, incorrect, incomplete, or missing-item orders. No restocking fee is charged.
Exceptions for ordinary returns
Return the item with included parts and, when practical, original packaging. Customized goods, clearance or Final Sale items, gift cards, opened intimate or hygiene-sensitive goods, and opened food, pet food, or other consumables are not eligible for an ordinary no-reason return. These limits reflect the nature of mushroom coffee, matcha, chai, cocoa, drink bundles, starter kits, mugs, and selected apparel accessories but do not reduce any remedy for goods that are damaged, defective, unsafe, incorrect, incomplete, or otherwise protected by law.
Inspection and refund timing
After the authorized return arrives and is inspected, we notify you and issue an approved refund to the original payment method. The financial institution normally posts it within 5–10 business days after issuance. Any mandatory remedy or required refund is not limited by this estimate.
Exchange path
State the requested replacement when you open the return. Exchanges depend on stock. If the requested item is unavailable, you may choose an available alternative or receive a refund for the returned item.
Pre-shipment cancellations
You may request cancellation before shipment. Contact us immediately because cancellation cannot be guaranteed after processing or carrier handoff. Once shipped, the order follows this return procedure.
Merchant contact information
RYZE Superfoods
Email: Support@freshbrewmushroomcoffee.shop
Phone: 681-737-4738
Physical address: 5081 Grove Summers Rd, West Union, West Virginia, 26456, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).
